CUSTOMER SERVICE

Global Components, Inc.’s ambition is not to meet our customers’ expectations, but to exceed them. Our clients count on us to quickly and reliably supply the high-quality electronic components that their businesses require. We achieve this through innovative processes that help us locate obsolete and hard-to-find electronic components while guarding against counterfeits and shortening delivery time.

Terms & Conditions of Sale

GENERAL

“Goods” means all goods provided by Global Component, Inc. (“Seller”). All sales of goods shall be made only upon these Terms and Conditions and NOT any purchase order or other documents of Buyer. BY ACCEPTING DELIVERY OF GOODS FROM SELLER, BUYER SHALL BE DEEMED TO HAVE CONSENTED TO AND ACCEPTED THESE TERMS AND CONDITIONS, IN SPITE OF ANY CONFLICT WITH ANY TERMS OR CONDITIONS IN ANY PRIOR OR LATER COMMUNICATION FROM BUYER. Seller’s failure to object to any terms which conflict with these Terms and Conditions shall not be deemed a waiver of objection thereto. A duly authorized representative of Seller must specifically agree to any change to these Terms and Conditions in writing.

PRICES

Quotations, unless previously withdrawn, are only open for acceptance by Seller within 3 days from the quotation date and are subject to the approval of Buyer’s credit. Prices quoted do not include VAT or other taxes; prices quoted are subject to change without notice after the date of Sellers’ acceptance of Buyer’s order where Seller has incurred increased costs due to exchange rate change, import duty change, increased prices from supplier or surcharges. Seller reserves the right to amend prices to correct errors or omissions.

DELIVERY AND TIME

Delivery dates quoted by Seller are best estimates only and time is expressly not of the essence unless otherwise stated. Late or partial delivery does not entitle the Buyer to cancel its order. Buyer acknowledges that Seller will not be liable for any damage or injury arising from a delay in delivery. In the event of delivery by installments, The Buyer is not entitled to treat the delivery of faulty goods in any one installment as a repudiation of the entire agreement. The Buyer must notify Seller in writing of non-delivery of goods, or receipt of nonconforming or damaged goods within 3 days of the delivery date. Delivery to Buyer is deemed to have been made when delivered to Buyer, the carrier or Buyer’s agent at Seller’s facility, whichever occurs first.

WARRANTY

Except for Special Orders, and provided that Buyer has given Seller written notification of a defect within 10 days of receipt of the goods, Seller will credit, refund the cost of or at its discretion, repair or replace free of charge any of the Goods found to its satisfaction to be defective, either due to faulty workmanship, or prior use. Goods purchased from Seller may be returned only at Seller’s discretion, no later than 30 days from the invoice date, if the following conditions are met:

  1. Only one Return Material Authorization (RMA) request per invoice.
  2. Goods must not be obsolete or Special Order.
  3. Non-defective must be in resellable condition, meaning: new and unused, in original factory packaging, unopened with all external and internal factory seals intact, with all original parts and accessories (cables, software, documents, manuals, etc.), free of excessive shipping labels and stickers.
  4. Defective Goods must be accompanied by a legitimate independent test report confirming the defect
  5. Goods must be received by Seller no more than 20 days after an RMA has been issued. Goods received more than 20 days after the RMA has been issued will be returned at Buyer’s expense. RMAs must be obtained from Seller before the Buyer returns Goods for any reason. Any RMAs authorizing the return of Goods 30 days after the date of the invoice shall be for credit only. Goods sent to Seller without an RMA will be returned to Buyer at Buyer’s expense, or Buyer will be assessed a 20% restocking charge. Orders placed with Seller are non-cancel non-returnable. Goods returned to Seller become the property of the Seller.

SELLER MAKES NO WARRANTY, EXPRESS, IMPLIED (INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR INTENDED PURPOSES), OR STATUTORY, OTHER THAN THE FOREGOING WARRANTY. IN NO EVENT SHALL SELLER BE LIABLE FOR SELLER’S ALLEGED NEGLIGENCE OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. SPECIAL ORDERS ARE SOLD “AS IS”. WITH NO EXPRESS OR IMPLIED WARRANTIES FROM SELLER AND WITH NO RETURN RIGHTS.

PAYMENT

Payments are due on demand but in any case, must be paid no later than 30 days of receipt of invoice. Interest at 10% per annum (or the maximum rate allowed by law if less) will be payable on any amount outstanding for longer than 30 days. The Buyer shall be responsible for all reasonable legal fees, costs, and expenses incurred by Seller if the Buyer’s late payment results in collection efforts. Notwithstanding any statement to the contrary by Buyer, Seller shall be entitled in its absolute discretion to apply any payment received from Buyer to Seller towards any indebtedness of Buyer, whether under this or any other agreement.

OWNERSHIP AND RISK

All Goods shipped “Ex Works” Charlotte or Hong Kong (per Incoterms 2000). Seller’s responsibility for damage to goods ceases upon delivery of the Goods at its facility. Buyer agrees that Seller shall retain a purchase security interest in all Goods, which it has sold to Buyer, and to any proceeds from the disposition of the Goods until the purchase price and any other charges due to Seller have been paid in full. Buyer agrees to execute any financial statement or other documents, which Seller may request in order to protect Seller’s security interest. Buyer expressly authorizes Seller to execute such security documents on Buyer’s behalf and hereby designates Seller its attorney-in-fact for such limited purposes. In addition to the rights and remedies granted by these Terms and Conditions, Seller shall have all rights and remedies of a secured party under the Uniform Commercial Code, which rights shall be cumulative. In the absence of instructions as to shipping, Seller will select a carrier who is not its agent. Special instructions with regard to packaging must be in writing on the purchase order. Such instructions shall not change “Ex Works” terms of shipping, and Seller will have no liability for such shipment.

All Orders are NCNR

All orders are NCNR (Non-Cancellable Non-Returnable). Requests to cancel or reschedule orders must be made in writing by Buyer to Seller. Seller is under no obligation to accept such cancellations or reschedules. Without waiving any of its rights, Seller is entitled to recover its costs incurred and profits lost as a result of the Buyer’s cancellation or rescheduling of an order.

EXPORT CONTROL REGULATIONS

Some or all of the goods supplied by Seller may be subject to export control regulations. Such goods may not be imported or exported by the Buyer without prior approval of the relevant authorities. It is the responsibility of the Buyer to obtain such approval. Under no circumstances will Seller be liable for any loss or damage incurred by Buyer as a result of Buyer’s contravention of any export control regulations.

LAW

This sale is entered into in Mecklenburg County, North Carolina and is governed by the laws of the state of North Carolina without giving effect to the principals of conflict of laws. If any dispute should arise between Seller and Buyer as to a sale of Goods or the Terms and Conditions, the Buyer hereby expressly submits and consents to the jurisdiction of the state district courts of Mecklenburg County, North Carolina for the purpose of legal resolution. In the event that any of these Terms and Conditions is determined to be unenforceable, the other Terms and Conditions shall remain in full force and effect. Failure of Seller to enforce at any time any of the Terms and Conditions shall not be deemed a waiver of any of Seller’s rights and shall not affect the validity of the sale or these Terms and Conditions.

The Return Process

Although we strive to ensure only quality products are shipped to our valued customers, occasionally complications can occur with our components. Customer returns (RMA) are processed jointly by our account executives and customer service teams. Customers following all return guidelines can expect a quick resolution once an RMA has been approved by the customer care team and items have been validated by a member of the Global Component Exchange Inc. receiving team. Once approved returns are received in-house, a process similar to the initial product receipt is followed. Parts are counted, checked for damage (visual inspection) and photos taken. Post-ship photos are compared to initial receipt photos to ensure parts returned are the same parts that were initially shipped. Upon validation by the receiving team, the return process is then completed by the accounting department.

To file for a product return, send an email to rma@gcxinc.co with the following information:

Request an RMA form and describe the problem with your item in detail within 12 months of receipt of parts and advise them that you need to return parts due to verifiable quality issues. Our quality assurance team will help determine if the parts are under warranty, and may ask you to provide test reports, photos, or other documentation. Please include a copy of your invoice and document all serial numbers and lot codes.

Tell us what steps you have already taken to resolve the issue.
Send a clear photo showing the defect(s); photos should be as clear as possible.
Global Component Exchange Inc. will provide return shipping instructions by email.

The customer voids the warranty if they:

  • Flash the firmware of a device or if a root of a device is detected.
  • Open the body in an attempt to fix the device.
  • Modify, remove, customize, or swap parts of the product.
  • Use the device in a way that it is not originally intended for.
  • Continue to use the item once a fault occurs and causes more damage.
  • Attempt to tamper or alter with any labels, serial numbers, waterproof marks, false proof marks, etc.

Any violation of the items listed above will result in the termination of the return policy and will result in the drone being returned at the cost of the customer.

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